- São Paulo, Brazil
Use the form below to ask for support and other general inquiries. If you’re having issues with one of our apps, don’t forget to mention the following:
- Game’s title
- Device model
- Operational system version
Answers for the most common issues. Please check below before sending a message.
Cow, Platypus and Goat Evolution
Tractor has stopped working / Crates are not being delivered
This issue is related to changes made to the time/date of the device. To get it to work again, wait 24 hours after correctly setting your clock to the present time/date. Only then the game will recognize that it’s back to present and start progressing again. Alternative explanation: animals aren’t good time travelers.
My Boo was reset to level 1
This usually happens when My Boo is installed on an external volume, like SD cards, or when your device has very low internal memory available. Try installing My Boo internally and deleting unused files to clear up space. Since we don’t save user data remotely, we are unable to help you restore the lost progress.
Changing/formatting device and keeping the game progress
Unfortunately, there’s no official support for this yet. Users of Apple devices have successfully restored My Boo with local and iCloud backups after formatting or changing devices, but it’s not guaranteed by Tapps Games.
When will Asia and America be available?
Unfortunately, the development of Dino Quest is currently on hold. We recommend our game Mine Quest, similar to Dino Quest but with a deeper and more dynamic gameplay.