User Support

Use the email address below to ask for support.[at]

If you’re having issues with one of our apps, please check our FAQ first. If your problem is not covered there, feel free to send us a message, but don’t forget to mention the following:

  • Game’s title
  • Device model
  • Operational system version

Work with Us

To apply for a job, use our Workable interface or send an email to rh[at]

General Inquiries

For other information and general inquiries, contact us at:


Quick FAQ

Answers for the most common issues. Please check below before sending a message.

Evolution Series (Cow, Platypus and others)

Tractor has stopped working / Crates are not being delivered
This issue is related to changes made to the time/date of the device. To get it to work again, wait 24 hours after correctly setting your clock to the present time/date. Only then the game will recognize that it’s back to present and start progressing again. Alternative explanation: animals aren’t good time travelers.
My tractor is not collecting gems on Mars!
That’s normal. The tractor only collects resources on Earth. Alternative explanation: there’s no one on Mars to pilot the tractor.
Changing/formatting device and keeping the game progress
Unfortunately, there’s no official support for this yet.
My game progress has been reset
Some devices may present problems while reading/writing the game data. This is usually related to events such as running out of battery. Unfortunately, there’s no way to restore the progress of the game in this case.

My Boo

My Boo was reset to level 1
This usually happens when My Boo is installed on an external volume, like SD cards, or when your device has very low internal memory available. Try installing My Boo internally and deleting unused files to clear up space. Since we don’t save user data remotely, we are unable to help you restore the lost progress.
Changing/formatting device and keeping the game progress
Unfortunately, there’s no official support for this yet. Users of Apple devices have successfully restored My Boo with local and iCloud backups after formatting or changing devices, but it’s not guaranteed by Tapps Games.

Dino Quest

When will Asia and America be available?
Unfortunately, the development of Dino Quest is currently on hold. We recommend our game Mine Quest, similar to Dino Quest but with a deeper and more dynamic gameplay.